|
|
Jessica Scheibach
Seattle, WA
currently: Just looking around
|
Work history
Jobster
September 2007 to the present
VP of Products
Jobster
January 2006 to August 2007
Group Director, Consumer Products
Director, Customer Experience
How would you describe your time at Amazon.com?
Director of two groups: Customer Experience and Shopping Experience. The Customer Experience team was responsible for measuring and improving the usability of the company's websites and internal tools. The Shopping Experience group included the product management, design, and development teams responsible for the Amazon.com homepage, product detail pages, search, and store navigation.... 
Director, WW Customer Service Integrated Applications
How would you describe your time at Amazon.com?
Director of four teams in WW Operations group: Customer Service Applications engineering, Contact Reduction and Automation, Knowledge Management, and Quality Improvement. Responsible for web-based CRM tool (developed by Amazon), knowledge management and training systems customer service associates use to handle customer e-mail and phone contacts for Amazon.com, Amazon's international sites, and partners such as Target.com....
Sr. Manager, Consumer Applications
How would you describe your time at Amazon.com?
Managed program management, web development, design, and software engineering teams in charge of consumer ordering and self-service applications on the website (including product detail pages, shopping cart, order form, 1-Click, Your Account, Help).
GPM, Consumer Applications
How would you describe your time at Amazon.com?
Managed the PM, design, and web development teams responsible for product detail pages, shopping cart, ordering, 1-Click, Your Account, and help.
Sr. Program Manager, Buying & On-site Support Systems
How would you describe your time at Amazon.com?
Responsible for product development of all self-service order management, account management, and help features on Amazon.com.
Program Manager, Customer Service Technology
How would you describe your time at Amazon.com?
Responsible for program/project management within the customer service technology group.
Education
M.A. English, American Studies
How would you describe your time at University of Kansas?
I taught English 101 (writing) and 102 (literature) to undergraduates. I wrote two thesis papers. One focused on modern film adaptations of Shakespeare, especially Peter Greenaway's Prospero's Books and Gus Van Sant's My Own Private Idaho. The other focused on an obsure 19th century novel. So obscure that I can't recall the name of it....
M.A. Criticism & Theory
How would you describe your time at University of Exeter, U.K.?
I studied French feminist theory. Really.
Jessica's Network
Advisory Board,
www.TelePathDVD.com
|
Emerging Level Ce...,
humber college
|
|
|
|
|
Online Coordinator,
Variety
|
Client Services R...,
Jobster
|
|
|
>> See all contacts (49)
|
|
Jessica has
, a division of Reed Elsevier Inc. All rights reserved. Use of this website is subject to its Terms & Conditions of Use. View our Privacy Policy.